How to Turn Institutional Knowledge Into Digital Work Instructions
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Today, many manufacturing employees rely on tribal (or institutional) knowledge to carry out their daily processes, which leads to information gaps and a serious expertise crisis. Employees that have been at the same company for 10, 20 or 30 years develop idiosyncrasies along the way that keep operations running smoothly – information that no one else knows.
Now is the time to document that experience and knowledge, before an employee leaves or retires and that information is lost forever.