Parsable Privacy Policy Notice

What changed: We updated our sub-processor list and described our commitment to the California Consumer Privacy Act.

Last updated: November 3, 2020

Archive [Privacy Policy June 25th, 2018]

In the course of using Parsable’s Connected Worker Platform™ (the “Product”), Parsable’s website (the “Website”), or Parsable’s other products and services (together with the Product and the Website, the “Services”), you may provide Parsable with certain personal information.

Our Privacy Notice will help you understand what information we collect and receive at Parsable, how Parsable uses it, and what choices you have.

In this Privacy Notice, personal information (“Information”) means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. The words “our,” “us,” “we,” and “Parsable” refer to Parsable, Inc., and our affiliates, if any, (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary (if applicable), parent company (if applicable), or our employees). This Privacy Notice does not cover the practices of companies we don’t own or control.

This notice answers the following questions:

 

How Do I Contact Parsable?

Any questions about this Privacy Notice, our privacy practices or to submit a request to exercise data subject rights, should be addressed to:

  • by email to: privacy@parsable.com
  • by mail to:Parsable, Attn: General Counsel, 115 Sansome Street, 5th Floor, San Francisco, CA 94111, USA
  • or via our website Here.
  • by phone: (888) 681-2119

We prefer email.

EU DPO Representative

If some of your Information relates to your activities within the European Economic Area (EEA), you may have certain additional rights, we will refer to you as an “EU Data Subject” when describing those rights. If you are located in the EEA and contacting us does not resolve your complaint, you may file a complaint, free of charge, with the relevant EU data protection authority (DPA). Parsable will cooperate with the United States Federal Trade Commission and any DPAs in the investigation and resolution of complaints that cannot be resolved between Parsable and the complainant that are brought to a relevant DPA. Further, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

To contact Parsable, EU Data Subjects may send an email to privacy@parasable.com or reach out to  Parsable’s European Union Representative:

Darach Deehan

Sr Director, EMEA

Parsable, Ltd.

Maynooth Business Campus

Straffan Rd, Moneycooly, Maynooth, Co. Kildare

Ireland

If you are unable to access this notice, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access. You can access a printable version of this notice here.

Changes to Privacy Policies

If we make material changes to our privacy policies affecting you, we will:

 

    1. Update this notice
    2. Inform you of the changes
    3. Obtain your consent to the changes, if required

What Rights Do I Have With Respect To My Information?

Parsable supports the exercise of your data protection rights in accordance with applicable data protection laws.  Specifically, if you are located in the EEA or are a California resident (or otherwise have these rights under applicable data protection law), this sections applies to you:

EEA residents have the rights to:

  • Receive information about the processing of your Information.
  • Obtain access to the Information held about you.
  • Ask for incorrect, inaccurate or incomplete Information to be corrected
  • Request that Information be erased when it’s no longer needed or if processing it is unlawful.
  • Object to the processing of your Information for marketing purposes or on grounds relating to your particular situation.
  • Request the restriction of the processing of your Information in specific cases.
  • Receive your Information in a machine-readable format and send it to another controller.
  • Request that decisions based on automated processing concerning you or significantly affecting you and based on your Information are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.
  • Withdraw your consent to the processing of your Information, at any time (which will not affect the lawfulness of processing based on consent before its withdrawal).
  • Lodge a complaint with your local Data Protection Authority.

If you are not an EU Data Subject, you may not, as a matter of law, have all of the rights enumerated above. Nevertheless, Parsable will endeavor to

California Residents have the following rights:

This Privacy Notice describes the categories of Information that we have collected, disclosed for a business purpose and sold over the preceding twelve (12) months.  Please refer to the sections headed“What information does Parsable collect?” and “Who does Parsable share my personal information with?“ for more information.

  • You are entitled to request certain information regarding our disclosure of Information to third parties for their direct marketing purposes. If you are a California resident and would like to request this information then please submit a request to Parsable as described below at  “How to contact us“.
  • You have the right to opt out of the sale of your personal information, described in the Section “Who Does Parsable Share My Personal Information With?” If you wish to opt out from the sale of your personal information, you can do so by contacting us using the “how to contact us” information above.
  • You have the right not to receive discriminatory treatment for the exercise of your privacy rights under California law.

Where Does My Information Reside?

Parsable is a global company, headquartered in the United States. We primarily store your information in the United States and the European Economic Area. To facilitate our global operations, we may transfer and access information from around the world, including from other countries in which Parsable or its customers have operations. If we need to export Information originating in the EEA or Switzerland to a country to which no adequacy determination has been made by the European Commission, we will only do so subject to appropriate safeguards, such as the EU standard contractual clauses.

How Does Parsable Protect My Information?

Parsable takes security very seriously. We use appropriate administrative, physical and technical measures to provide appropriate security for your Information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. For more details on our security policies, please see https://www.parsable.com/security.

All customer data is encrypted throughout the Parsable system in-transit and at-rest. We have robust monitoring and automated alerts that allow us to rapidly respond to adverse events in our network 24×7 .We run on the most trusted cloud infrastructure providers in the market. Finally, we use independent security researchers to audit and stress our systems. Please note, though, that no website or Internet transmission is completely secure, so while we strive to protect your Information, we cannot guarantee that unauthorized access, hacking, information loss or an Information breach will never occur.

Why Does Parsable Need My Information?

Parsable as Controller

Parsable only uses your Information when we have a lawful basis for doing so. In most cases, our use is based upon our legitimate interest in processing the Information for specific purposes, as described further in How Does Parsable Use My Information? In other cases, where we are not in a position to balance our legitimate interests against your interests (including your rights and freedoms with respect to your Information), we will obtain your consent before processing your Information. In general, we retain your Information for as long as is necessary to achieve the specific purpose for which it was collected.

Parsable as Processor

In some cases, Parsable may process your Information on behalf of a Parsable customer or other third party who is acting as the data controller with respect to your Information (the “Controller”). For example, we may process Information that we (or the Controller) collect from you in your capacity as an employee of the Controller. In such cases, your rights with respect to the Information are primarily determined by your relationship with the Controller, and not with us, and certain provisions of this notice may not apply to you.

What Information Does Parsable Collect?

Depending upon how you interact with Parsable, we may collect some or all of the following Information from you:

Data Element Description
Name Your first and last name
Email Your email address
Phone Your phone number
Company The name of your employer
Date of Birth Your date of birth
IP Address The IP address of the device with which you are accessing the Services
Location Location information obtained from your web browser, mobile device, IP address or provided by a customer, user or 3rd party.
Device Information Information about the device that you use to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Information often depends on the type of device used and its settings.
Log Data This may include Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, time and date of service use, language preferences, cookie data, and other similar information
Services Metadata When you interact with the Services, metadata is generated that provides additional context about the way you work. For example, completing a job, planning a job, communication, logging in, and so on.

How Does Parsable Use My Information?

Roles

As you interact with Parsable in different contexts, you may do so in some or all of the following roles (“Roles”):

  • A user of the Product
  • A visitor to the Website
  • A prospective customer
  • A customer
  • A user of support services
  • A prospective employee of Parsable

Our collection and use of your Information will vary, depending upon your Role at any given time. Each of these Roles is described below, along with the principal purpose(s) for which we use Information related to each Role.

In some cases, Parsable may share your information with its sub-processors, to the extent permitted by applicable law. Each of these sub-processors are limited to accessing or using this information to provide our hosted services only and must provide reasonable assurances that they will appropriately safeguard any customer data provided by Parsable. Each of these sub-processors using customer data must comply with our Data Processing Agreement or one that is materially in compliance with ours. Click here for list of our current sub-processors.

We have implemented safeguards to ensure an adequate level of data protection where your information is transferred to countries outside the EEA, such as standard contractual clauses for the transfer of information as approved by the European Commission (Art. 46 GDPR).

Product User

Most end-users of the Product are employees of an entity (the “Customer”) that has purchased the Product to manage various business processes which such employees may participate in. As such, the Customer is generally the data controller with respect to the employees’ information, and Parsable acts as a data processor, following the instructions of the Customer. For more information, please see Parsable as Processor, above.

A Product User can have the following interactions with us:

General Product User

While each Customer determines the details of how they wish to process their employees’ data, there are certain types of Information that Parsable collects for almost all end-users.

We collect the following Information:

Click here for a list of our current sub-processors used as part of our Product for your general use.

Application Monitoring

When you use the Product, we collect information about errors, logs and metrics to proactively fix issues with our application and aid resolution of any reported issue.

We collect the following Information:

Click here for list of our current sub-processors for Application Monitoring data.

Product Analytics

The Product collects metrics about usage to provide analytics to our customers and Parsable employees.

We collect the following Information:

Click here for list of our current sub-processors for Product Analytics data.

Website Visitor

In order to provide an enhanced experience for our Website Visitors, we collect information about you while using our website.

A Website Visitor can have the following interactions with us:

Web Analytics

Web analytics allow Parsable to measure important information like sales and conversions, clicks, and page views. We use web analytics to tailor the Website’s content in order to make it more useful to visitors.

We collect the following information:

Click here for list of our current sub-processors to process Web Analytics data.

Prospective Customer

A Prospective Customer is a user who has submitted details on our Website, other marketing properties or third party partners.

A Prospective Customer can have the following interactions with us:

Personalized Advertising

From time to time we may target specific users or demographics with advertising.
We collect the following information:

Click here for list of our current sub-processors to process Personalized Advertising data.

Data Management

Parsable maintains a prospective customer database in order to help keep track of deal flow and contacts.

We collect the following information:

Click here for list of our current sub-processors to process Data Management data. 

You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided above.

Customer

A Customer is an active, paying user of the Product. A Customer can have the following interactions with us:

Billing and Account Management

We collect information in order to bill and provide account management to our customers.

We collect the following information:

Click here for list of our current sub-processors for Billing and Account Management data.

User of Support

A User of Support is anyone who utilizes the Parsable support system at https://help.parsable.com/.

A User of Support can have the following interactions with us:

Providing Customer Support

Our support team uses the Information you provide to help you with Product questions or problems.

We collect the following information:

Click here for list of our current sub-processors to process customer support data.

Prospective Employee

If you submit a job application via our website, email or phone, you become a Prospective Employee. A Prospective Employee can have the following interactions with us:

Tracking Job Applicants

This allows us to manage our queue of potential job applicants and provide a top-tier hiring experience.
We collect the following information:

Click here for list of our current subprocessors that process Job Applicant data.

Who Will Have Access To My Information?

Parsable Employees & Affiliates

Parsable only makes your Information available to its employees on a need-to-know basis. All Parsable employees are subject to non-disclosure agreements, and employees with regular access to personally-identifiable information receive appropriate privacy training. If Parsable shares any Information with a subsidiary or other corporate affiliate, all employees of such affiliate will be subject to equivalent undertakings.

Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Information may be part of the transferred assets.

Legal Requirements

Parsable may disclose your Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Parsable, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability. 

Sub-Contractors General

Parsable may share portions of your Information with some or all of the third-party sub-processors identified here. Parsable employs best practices to receive assurances from each of these sub-contractors that they will process your Information in a manner that is consistent with all of Parsable’s obligations under this notice, and Parsable will remain responsible for the use of your Information by such sub-processors.

What Else Do I Need To Know?

Cookies & Similar Technology

When you visit the Parsable Website or use the Services, or both, we and our third-party service providers acting on our behalf automatically collect certain data using tracking technologies like cookies, web beacons, and similar technologies.

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive.

These technologies are used to help us better understand user behavior and facilitate and measure the effectiveness of our Parsable Website and Services.

We use cookies to record current session information. We also use third party cookies (for example Google Analytics) to provide aggregated information on Website usage statistics and patterns.

All modern Internet browsers allow you to control your cookie settings. These settings are usually accessed in the ‘Options’ or ‘Preferences’ section of your browser. On your mobile device, go to Settings, then go to the specific web-browser, and then to the Cookies section. Please note that certain features of the Website will not be available once cookies are disabled. For further information about cookies and how to manage them, please visit www.allaboutcookies.org.
Parsable uses web beacons with cookies or separately to compile information about your engagement with us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you view a particular website tied to the web beacon, and a description of a website tied to the web beacon.
Here is a basic description and overview of the type of cookies Parsable uses:

 

Cookie Type Description Management Setting
Required Cookies Required cookies make it possible for you to access the Services, navigate within the Services, and access information related to your account.
Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow Parsable to uniquely identify you when you are logged into the Services and to process your requests.
Required cookies are necessary to operate the account portal, so you can’t opt out of them.
Performance Cookies Functionality cookies allow the Parsable Website and Services to remember information you have entered or preferences you select, and provide enhanced, more personal features. These cookies allow you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to the portions of your account that you can customize.
Advertising Cookies Parsable may have third party service providers track and analyze usage and volume statistical information from those who visit the Parsable Website and Services. Parsable sometimes uses cookies placed by its third-party service providers to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Parsable Websites or the Services. This data given to the third-party service providers does not include information that identifies you specifically, but this data may be re-associated with information that identifies you specifically after Parsable receives it To learn more about how to opt out of targeting and advertising cookies, you can go to the Your Online Choices page, the Network Advertising Initiative page, and the Digital Advertising Alliance’s Consumer Choice page. These opt-out tools are provided by third parties, not Parsable. We do not control or operate these tools or the choices that advertisers and others provide through these tools.

Click here for list of our current sub-processors that place performance cookies within the Services or Parsable Website.

Aggregated Information

In an ongoing effort to better understand and serve the users of our Services, Parsable often conducts research on the demographics, interests and behavior of our customers, using the Information as well as other information we may obtain. This research may be compiled and analyzed on an aggregate basis, and Parsable may share this aggregate data with its affiliates, agents and business partners. This aggregate data does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Unsolicited Information

The policies described in this notice do not apply to any unsolicited information you provide to Parsable through the Services or through any other means. This includes information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information will be deemed to be non-confidential and we are free to reproduce, use, disclose, and distribute Unsolicited Information to others, without limitation or attribution.

Third-Party Web Sites

This notice applies only to the Services. The Services may contain links to other web sites not operated or controlled by Parsable (the “Third Party Sites”). The policies described in this notice do not apply to the Third Party Sites. Any links from the Services do not imply that Parsable endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Data Information about Children

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at privacy@parsable.com.

Data Retention and Data Deletion

Parsable will retain your information as long as we have a legitimate interest or business purpose to retain the information, or as otherwise allowed by applicable law.