Candela Palacios knew she had a challenge. She had recently been promoted to manage the spreads and dressings lines at Unilever Mexico’s factory in Tultitilán, north of Mexico City. Within the scope of a global mandate in Unilever to boost productivity, increase efficiency and preserve procedural intellectual property by going paperless in its manufacturing operations, Palacios saw an opportunity to take the company’s spreads and dressings production to the next level in its pursuit of World Class Manufacturing.